Defective, damaged or incorrect items

Defective, damaged or incorrect items

If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges.  Click Here to Contact us Customer Service Representative to receive further instructions.

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      If you are not completely satisfied with your purchase you may either exchange or return your product. All returns and exchanges must be pre-authorized by a Pasteur Pharmacy representative. Click Here to request your return instructions. You are ...
    • In Store Returns & Exchanges Policy

      If you are not completely satisfied with your purchase you may either exchange or return your product, based on the following options: Exchange and return period: With a receipt, a full refund in the original form of payment will be issued for unused ...
    • Warranties

      Many of the products offered by Pasteur Pharmacy include warranties offered by their individual manufacturers/distributors. All items in need of warranty support are the responsibility of the manufacturer/distributor, as specified in the conditions ...