Online Store Returns & Exchanges Policy

Online Store Returns & Exchanges Policy

  1. If you are not completely satisfied with your purchase you may either exchange or return your product.
  2. All returns and exchanges must be pre-authorized by a Pasteur Pharmacy representative. Click Here to request your return instructions.
  3. You are responsible for shipping charges to return the item, with exception of damaged, defective or incorrectly shipped items.
  4. Refunds or exchanges do not apply to blade sampler packs, Hair Brushes, Razors and Shaving Brushes.
  5. Securely pack the item(s) you are returning and include a copy of your original packing slip.  Ship the item only to the address provided to you by Customer Service Representative when obtaining your return authorization.
  6. After we receive, inspect and process your return, a refund (less shipping) will be issued within 7 business days of receipt.
  7. All Sale/Clearance items are final sales, no returns can or will be made. Please see the Free Shipping policy for an additional exception.
  8. For your protection, insure the package and ship via a traceable method. Pasteur Pharmacy is not responsible for lost or damaged packages.
  9. To obtain your full refund, the item must be returned to us within 14 days of purchase, in new, unused condition (for sanitary purposes), in the original packaging, same condition as sold, with tamper-proof seals unbroken, if present, and with all literature and factory seals in place.  All orders returned within 30 days will receive a store credit.
  10. Non-Returnable Items: We are sorry but Board of Health Regulations do not allow us to take returns on Hairbrushes, Combs, Manicure Implements, Bathroom & Hygienic Aids, Any Worn Items, Hair Dryers, Professional Hair Care Products, Hair Dyes, blade sampler packs, Hair Brushes, Razors and Shaving Brushes.


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