Why is the system rejecting my credit card?
The most common issue is if the billing address you provided us with does not match that of your credit card’s billing address (please double check for any typos). The second most common cause is international banks, which don’t support the fraud system our credit card processor uses. For international orders, we recommend you check out through PayPal to avoid this problem. Feel free to contact us if you have any problems or questions related to payment.
Can I Pay with my gift-card 9 (e.g Visa, American Express) ?
In order to be able to place an order with a gift-card, you would first need to register your card (by calling the card’s customer service number). They should either ask for your entire billing address, or simply your zip-code. You might want to ask ...
Can I make a purchase by doing a split payment (i.e multiple payments forms?
Temporary, our system cannot accept split payments, however you could either purchase a gift certificate (which is e-mailed to you), and pay with that, along with your credit-card/Paypal.
Why my order is on-Hold ?
You will be notify the reason your order is on hold: If you pay with credit card, we are still validating your payment information. If you pay with PayPal in order to complete your order, we have to verify your PayPal email address. Some of your ...
Why were some of my items cancelled?
When you carry the best products out there, occasionally you sale out. If we are out of stock of an item you ordered, we will either email or call you. If it contained alcohol or compressed air we had to cancel that item from your order if it was an ...